Frequently Asked Questions
Got questions about our themes or plugins? Find quick answers below.
Will the theme look like the demo after installation?
Yes! Thanks to our quick setup wizard, you can import the demo content in under a minute and have your site looking just like the demo.
Can I use the themes on multiple websites with a single license?
Absolutely. You pay once and can use the theme on as many websites as you like — no restrictions.
Are updates included?
Yes. You’ll receive lifetime updates at no extra cost.
Are there any hidden fees?
None whatsoever. The price includes unlimited site usage, 12 months of dedicated support, and lifetime theme updates.
What does the support cover?
We help with theme setup to match the demo, and we also provide assistance with possible design or code-related bugs.
Can I get support in Spanish?
Of course! We offer support in both English and Spanish. Feel free to contact us in whichever language you prefer. 😉
Is the theme compatible with WooCommerce?
Yes. All themes are fully compatible with WooCommerce and include styling for key pages like product, cart, and checkout.
Does the theme work with other plugins?
Yes. Our themes are compatible with most popular third-party plugins.
Can I use Elementor with the theme?
Yes, you can. While we encourage you to use the WordPress Block Editor and take advantage of the built-in blocks and patterns, you’re welcome to use any page builder, including Elementor.
Do Genesis Child Themes include the Genesis Framework?
Not exactly. The Genesis Framework is a free product that must be installed separately. You can download the latest version here.
Do I need coding skills to customize the theme?
Not at all. If you’re familiar with the WordPress Site Editor, you’ll feel right at home. And if you’re not, we’ve got step-by-step tutorials — just follow the documentation and you’ll be set.
Can I get an invoice?
Yes. You can access your receipt from the “My Account” page. If you need a detailed invoice, simply email us your billing information and we’ll send it to you.
What if the theme doesn’t work with my installation?
No worries. You have a 30-day money-back guarantee. Just contact us within that period and we’ll refund your purchase.
Where do I go for help?
You have plenty of options:
- After purchase:
- Start by checking the theme documentation.
- Check out our tutorials for modern WordPress themes.
- Open a support ticket — we’re here to help.
- Before purchase:
- Reach out through our contact form. We’re happy to answer your questions.
Ready to get your hands on an Osom theme?
Browse our collection of WordPress themes and find the perfect fit for your next project.
